Dr. Uwe Hartfiel Consulting

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Quality Management means to have a strong focus on customers requirements.

"Quality is, when the customer comes back and not the delivery." (unknown source)

My success as Quality Manager is founded on the topics:

- respectable technical know-how about Process- and Project Management
- a lot of years experience in ITIL (V2, V3, ISO 20.000), ISO 9001-2000, Kaizen, etc.
- and well proven procedures.